Managing your account
- My money was sent to ASIC – how do I get it back?
- Can I leave money in my account? Regulations for Australian customers
- Important account changes for Australian customers
- I want to update my email address
- I want to update my phone number
- I want to change my home address
- I want to change my password
- I’ve forgotten my password
- How do I change the language of the app?
- Why has the region my account is registered to changed?
- What are push notifications and how do I turn them on?
- Can I leave money in my account?
- How do I unsubscribe from Xe's marketing emails?
- I’m having trouble logging in
- I'm seeing a blank screen when I log in, what can I do?
- How to unblock an email address or add it to the 'safe sender' list in your BT Internet email account
- I'm having trouble accessing the Xe website
- Is Xe available on my device?
- Introducing the new Xe web experience