If you have money in your Xe account, you have two options:

• Set up a new transfer and use the money in your account to pay for it.

• Send the money back to your bank account.
   

How to send the money to your bank account

You’ll need to log in to your Xe account on the website - this can’t be done from the app.

If you’d like to send the money to yourself in the same currency, follow these steps:

1. Go to Payments & Balances.
2. In the Balances tab, choose the currency you want to send. 
3. Click on Make a payment.
4. Choose Existing recipient if your details are already saved. 
   • If not, go to Recipients from the main menu, add your bank details (they must be in your name), then return to Payments to complete your transfer.
5. Select a Reason for payment from the dropdown box
6. Tick Full amount to transfer your entire balance.
7. Click Add, then follow the on-screen prompts to Confirm your transfer.

If you’re unable to send your balance to your bank account from your online account, please contact us for help.