You'll be provided with a PIN (personal identification number) when sending money for cash pickup using Xe and can always find it on the Xe app by signing in to your account after you’ve created a transfer.
In this article, we'll cover:
- What is a PIN?
- How to find the PIN during the money transfer process
- How to find the PIN using Track
- How to find the PIN on your contract note
What is a PIN?
The PIN is a unique code associated with your cash pickup transfer and helps to keep your money safe and secure. Recipients must know the PIN in order to pick up cash transfers.
| Please note: Your PIN will change if you request to change your money transfer. |
Finding the PIN during the money transfer process
We'll send you your cash pickup PIN once your money transfer has been confirmed in the app.
You will be presented with a blue Transfer created screen containing the next steps your recipient will need to take to collect the money, including the PIN and location details.
Please share these instructions with your recipient as quickly as possible.
Finding the PIN using Track
To find the PIN using Track, follow these simple steps:
- Open the Xe app and log into your account
- Go to the Track tab on the bottom menu
- Tap on the transfer you want to check
- Hit the blue Next Steps button at the top of the screen to see the details.
Find the PIN on your contract note
Your contract note is your agreement with us. It’s what some people may refer to as a receipt for your transaction.
If you're a United States user, we’ll email this to you once you’ve completed your order and it will contain all the details of your money transfer.
All other users can access their contract note by choosing their transfer on the Track screen, pressing the information icon 
and selecting Download PDF.
The PIN can be found in the Cash Pickup Details section of the contract note.