You'll be provided with a PIN (personal identification number) when sending money for cash pickup using Xe and can always find it by signing in to your account after you’ve created a transfer.
In this article, we'll cover:
- What is a PIN?
- How to find the PIN during the money transfer process
- How to find the PIN after you've confirmed the transfer
- How to find the PIN on your contract note
What is a PIN?
The PIN is a unique code associated with your cash pickup transfer and helps to keep your money safe and secure. Recipients must know the PIN in order to pick up cash transfers.
| Please note: Your PIN will change if you request to change your money transfer. |
Finding the PIN during the money transfer process
We'll send you your cash pickup PIN once your money transfer has been confirmed.
You will be presented with a Transfer created screen containing the next steps your recipient will need to take to collect the money, including the PIN and location details.
Please share these instructions with your recipient as quickly as possible.
Finding the PIN after you've confirmed the transfer
To find the PIN after you've confirmed the transfer, follow the steps below.
On the app:
- Open the Xe app and log into your account
- Go to the Track tab on the bottom menu
- Tap on the transfer you want to check
- Hit the blue Next Steps button at the top of the screen to see the details.
On the web:
- Log into your account on the Xe website
- Go to the Activity screen in the side menu
- Find the transfer and select Details
- Click on See more in the blue banner to see the PIN
- From here, you'll be able to Share details with your recipient
Find the PIN on your contract note
Your contract note is your agreement with us. It’s what some people may refer to as a receipt for your transaction.
If you're a United States user, we’ll email this to you once you’ve completed your order and it will contain all the details of your money transfer.
All other users can access their contract note by following the steps below.
On the app:
- Choosing their transfer on the Track screen
- Pressing the information icon
and selecting Download PDF
On the web:
- Choosing their transfer on the Activity screen
- Clicking Details and selecting Download PDF
The PIN can be found in the Cash Pickup Details section of the contract note.