Read our guide on paying for your transfer by Bill Payment in Canada.
In this article, we’ll cover:
- What is Bill Payment?
- Who can use this method?
- Where/who can I send money to using Bill Payment?
- How does this payment method work?
- What reference number should I use?
- Why am I paying HiFX Canada Inc and not Xe?
- What are the limits for using Bill Payment?
- How long does it take to send money using this method?
- Are there any charges?
- How can I add this payment method to my Xe account?
- Can I cancel my Bill Payment transaction?
What is Bill Payment?
Bill Payment (sometimes called online bill pay) is a cheap and convenient way to send Canadian Dollars (CAD) from your bank account to ours.
Who can use this method?
Customers sending Canadian dollars from Canada can use Bill Payment for their transfers.
For a full list of payment methods available for your region, please click here.
Where/who can I send money to using Bill Payment?
All available payment routes for sending Canadian dollars can be settled using Bill Payment.
How does this payment method work?
You create the transfer in our app or on the web and select Wire transfer as your payment method. Once you've confirmed your transfer, you will need to login to your online bank, add HiFX Canada Inc as a payee on your account and make payment for your transfer.
What reference number should I use?
We provide instructions for making your payment to us in the contract note we email to you. Please use your contract number as a reference. It will look something like this: C12345678.
Why am I paying HiFX Canada Inc and not Xe?
Good question. Put simply, we sometimes use bank accounts named either HiFX or Continental Exchange Solutions - which are both owned by Euronet - for transfers.
Don't worry. Your money is safe with all of Euronet’s portfolio of companies and this will not affect your money transfer. You can find out more about this here.
What are the limits for using Bill Payment?
If you live in Canada, you need to send a minimum of $3,000 CAD or more to use Billpay. You won't see Billpay as a payment option if you're sending less than $3,000 CAD.
In addition to this, you might be restricted by daily limits set by your bank.
How long does it take to send money using this method?
Bill Payment transfers are usually sent within one business day.
Are there any charges for using this method?
No, Bill Payment incurs no additional charges.
How can I add this payment method to my Xe account?
Bill Payment requires you to arrange your payment outside of our app and website experience, in much the same way that we require wire transfers to be arranged separately. You need to set up HiFX Canada Inc as a payee on your online banking.
Can I cancel my Bill Payment transaction?
Depending on the stage that your initial transaction is at, it may or may not be possible for you to cancel this transfer and request a refund.
If you’ve not yet confirmed the transaction, you can simply cancel the process yourself by doing the following:
- In the app: Simply click the cross icon in the top left-hand corner to stop the transfer
- On the website: Click Go back to return to a previous step and edit details, or close the browser window to cancel the transaction entirely
If you’ve confirmed your transfer, it is unlikely we will be able to cancel your transaction.
We purchase your funds at the time of confirmation and once your debit request has been submitted, it cannot be reversed.