Read our guide on paying for your transfer by Bill Payment in Canada.

In this article, we’ll cover:

1. What is Bill Payment?
2. Who can use this method?  
3. Where/who can I send money to using Bill Payment?  
4. How does this payment method work?  
5. Xe is not listed as a payee with my bank. What should I do?
6. What reference number should I use?
7. What are the limits for using Bill Payment?
8. How long does it take to send money using this method?  
9. Are there any charges?
10. How can I add this payment method to my Xe account?  
11. Can I cancel my Bill Payment transaction?  

What is Bill Payment?  

Bill Payment (sometimes called online bill pay) is a cheap and convenient way to send Canadian Dollars (CAD) from your bank account to ours.

Who can use this method?  

Customers sending Canadian dollars from Canada can use Bill Payment for their transfers.

For a full list of payment methods available for your region, please click here. 

Where/who can I send money to using Bill Payment?  

All available payment routes for sending Canadian dollars can be settled using Bill Payment. 

How does this payment method work?

To pay via Bill Payment, start by creating a transfer in our app or on the web and selecting 'Wire Transfer' as your payment method.

Once confirmed, log in to your online banking and follow these steps to complete the payment:

1. Navigate to the Bill Payments section.
2. Select Make a Payment and choose Add a Payee.
3. Enter the payee name: Xe Corporation Inc. or HiFX Canada Inc. (some banks may still use our old name).
4. Select Verify Payee and follow the on-screen instructions to finalize your payment.

Since banking platforms may differ, check your bank’s specific instructions if needed.

 

Xe is not listed as a payee with my bank. What should I do?

If you don’t see our name listed, please contact your bank directly and request to have Xe Corporation Inc. added as a Bill Payment payee.

 

What reference number should I use?

Please use your contract number as a reference. It will look something like this: C12345678.

What are the limits for using Bill Payment?  

There are no limits with Xe to pay with Bill Payment. However, you might be restricted by daily limits set by your bank. 

How long does it take to send money using this method?  

Bill Payment transfers are usually sent within one business day. 

Are there any charges for using this method?  

No, Bill Payment incurs no additional charges. 

How can I add this payment method to my Xe account?  

Bill Payment requires you to arrange your payment outside of our app and website experience, in much the same way that we require wire transfers to be arranged separately. You need to set up Xe Corporation Inc. as a payee on your online banking. 

Can I cancel my Bill Payment transaction?  

Depending on the stage that your initial transaction is at, it may or may not be possible for you to cancel this transfer and request a refund.   

If you’ve not yet confirmed the transaction, you can simply cancel the process yourself by doing the following: 

• In the app: Simply click the cross icon in the top left-hand corner to stop the transfer 
• On the website: Click Go back to return to a previous step and edit details, or close the browser window to cancel the transaction entirely  

If you’ve confirmed your transfer, it is unlikely we will be able to cancel your transaction.

We purchase your funds at the time of confirmation and once your debit request has been submitted, it cannot be reversed.