When you start a money transfer, we’ll tell you how long a similar transfer usually takes.
As you provide more information about your transfer, you’ll notice that the delivery time may change. This delivery time is an estimate which is based on the currency you’re sending, where you’re sending to and how you’re paying.
Track your transfer via the Activity screen in the Xe app or website by starting a live chat with our virtual assistant, Lexi.
Choosing the fastest payment option
We can only send your money transfer once we’ve received your payment.
The fastest way to pay for your transfer is by card as we receive these payments almost instantly. Select card payment if your transfer is urgent.
Bank transfer, direct debit and ACH are slower ways to pay. You’ll need to allow up to 2 business days for these payments to reach us.
Once we’ve received your payment, it’s time to send your money.
Please allow 1 to 3 business days for your transfer to reach your recipient, depending on the currency and destination country of your transfer.
Start a live chat to ask Lexi to track your transfer if you’re concerned it’s taking longer than expected.
For more information on what causes transfers to be delayed read our article: