How do I track my money transfer?

Check the status of your transfer, or take an action to get it moving, in the app or in your online account.

Track your transfer in the app

1. Open the Track screen 
2. Click on your transfer to see its status and timeline

Track your transfer in your online account

1. Open the Activity screen
2. Click Details, Share or Resend to view your transfer or take an action

Ask Lexi to track your transfer

1. Click the blue 'Chat with us' button in the bottom right-hand corner of this screen
2. Enter your contract number (it begins with a 'C' and looks like this C12345678)
   • Don't worry if you can't find it, you can choose the transfer you want to track from your last 5 transfers
3. Lexi will give you a transfer status update

With your transfer open (either on the app or online) you can:

• View the timeline for your transfer 
• Make a change to your transfer (depending on its status)
• Get our bank details and pay by bank transfer
• Upload additional information, when required
• Repeat a completed transfer