A few habits make your account much harder to break into: a strong password, a secure email account, and quick action if anything looks wrong. Criminals target accounts because they open the door to your personal information, payment details, and money. We watch for suspicious activity too, but your own habits are the strongest protection you have.
Use a strong, unique password
Your password should be:
- Unique to your Xe account
- Hard to guess
- Not used on any other website or service
Avoid names, birthdays, common words, and sequential numbers.
If another website is breached, criminals try the same password on financial accounts next. Reusing passwords hands them a head start. A password manager can create and store strong passwords for you.
Protect your email account
Your email account is often the key to everything else. Most password resets go through it, so if your inbox is compromised, your other accounts are at risk too.
- Use a strong password
- Turn on multi-factor authentication
- Review your security settings regularly
Never share your security information
Don't share your passwords, one-time codes, verification codes, or security answers with anyone. We'll never ask you for this information. If someone contacts you asking for it, it isn't us.
Keep your devices secure
- Install software and operating system updates
- Review your app permissions
- Remove apps you no longer use
- Use security software where it makes sense
A compromised device can expose your financial information without you knowing.
Monitor your account
Check your recent activity, contact details, security notifications, and transfer activity regularly. Act quickly if anything looks unfamiliar.
If you think your account has been compromised
Act immediately:
- Change your password
- Secure your email account
- Review your recent activity
- Remove any software you don't recognise
- Contact us
The sooner you act, the more you can limit the damage.
If you think your account may have been compromised, contact us straight away.