Just as you might have to provide ID to open a bank account, as a regulated financial service we have a legal obligation to make sure you are who you say you are.
One way we do this is through a process called verification. It usually only takes a few minutes.
In this article you can understand:
What do I need to do complete verification?
In order to protect Xe and our customers from financial crime, we might ask you to provide proof of your identity by submitting an identity document (ID) and a selfie.
Occasionally, we might need some additional documents, such as proof of address or source of funds.
To understand what documents we need from you, we consider:
- How much money you're sending
- The country you're sending money to
- The country you're sending money from
When will I be asked to complete verification?
If we need more information from you, we'll ask you to do this as you go through the process of sending money.
In most cases, your identity is checked in real time which means you'll be able to send money straight away.
- Click Do this later if you want to come back and verify your account at another time.
Taking a selfie as part of our verification process
We might ask you to take a selfie (a photo of your face) after you've submitted your identity documents. By comparing the picture in your document with your selfie, we can check you're a real person.
If you start the process on a computer, you'll be able to send yourself a secure link so that you can continue on your phone and take a selfie.
When you take your picture:
- Keep a straight face
- Take your glasses off
- Make sure your face is inside the oval frame
- Take your selfie
When you're happy the picture's just right, submit your selfie.
Tips for submitting acceptable documents
We'll tell you what documents we need from you when you go through the verification process.
See the verification requirements for your region.
When you send a photo of a document, please make sure that:
- The document is in date
- You're sending a photo of the real document. We can't accept scans, photocopies or photos of computer screens which show the document.
- The photo is in colour
- The photo is clear, not blurry or grainy
- The photo shows the full page and no information is covered (keep your fingers out of the way!)
- If your document's double-sided, please send pictures of both sides
Verification requirements by country
Australia
You could be prompted to provide us with a valid proof of identity or address document.
Copies of documents must be in colour. Address documents must be dated within the last 12 months and identity documents must have a valid expiry date.
The table below explains which documents are acceptable for each submission:
| Document | Proof of identity | Proof of address |
| Passport (photo and signature pages) |
||
| Driver’s license* | ||
| National identity card* (if photo is attached) |
||
| Utility bill | ||
| Letter from a government agency | ||
| Council rates notice or valuation | ||
| Statement from any bank, building society or credit union |
| *You may receive an error message if you are using a document issued by a country other than Australia. If this happens, please use your passport instead. |
Canada
You could be prompted to provide us with a valid proof of identity or address document.
Copies of documents must be in colour. Address documents must be dated as instructed and identity documents must have a valid expiry date.
The table below explains which documents are acceptable for each submission:
| Document | Proof of identity | Valid address document? |
| Passport (photo and signature pages) |
||
| Driver's license* | ||
| National identity card* (if photo is attached) |
||
| Residence permit* | ||
| Any statement issued by a Canadian government body (federal, provincial, territorial or municipal) | ||
| CRA Notice of Assessment | ||
| GST refund letter | ||
| Utility bill (must be dated in the last 3 months) | ||
| T4 statement | ||
| Investment account statements (RRSP, GIC, etc.) |
| *You may receive an error message if you are using a document issued by a country other than Canada. If this happens, please use your passport instead. |
European Union
You could be prompted to provide us with a valid proof of identity or address document.
Copies of documents must be in colour. Address documents must be dated in the last 3 months and identity documents must have a valid expiry date.
The table below explains which documents are acceptable for each submission:
| Document | Proof of identity | Proof of address |
| Passport (photo and signature pages) |
||
| Photo driving license* | ||
| National identity card* (if photo is attached) |
||
| Residence permit* | ||
| Utility bill | ||
| Bank statement | ||
| Local or national tax authorities letter | ||
| A solicitor’s letter confirming completion of recent house purchase |
| *You may receive an error message if you are using a document issued by a country outside the European Union. If this happens, please use your passport instead. |
New Zealand
You could be prompted to provide us with a valid proof of identity or address document. See the table below which explains the documents that are acceptable for each submission.
Certified identity document
We may ask you to provide a certified copy of your identity document. This means a photocopy of your ID must be signed by a commissioner of oaths or a guarantor. This person can be any of the following:
- A medical doctor
- A police officer
- A justice of the peace
- A registered teacher
- An accredited public accountant
- A magistrate or lawyer
| Please note: if we require a certified copy of your ID, you will need to upload it to continue with your transfer. This may mean restarting your transfer once you have had your ID certified. |
This table outlines the acceptable documents for proof of identity and proof of address:
| Document | Proof of identity | Proof of address |
| Passport (photo and signature pages) |
||
| Driver’s license* | ||
| Utility bill | ||
| Letter from a government agency | ||
| Council rates notice or valuation | ||
| Statement from any bank, building society or credit union |
| *You may receive an error message if you are using a document issued by a country other than New Zealand. If this happens, please use your passport instead. |
United Kingdom
You could be prompted to provide us with a valid proof of identity or address document.
Copies of documents must be in colour. Address documents must be dated in the last 3 months unless otherwise stated, and identity documents must have a valid expiry date.
The table below explains which documents are acceptable for each submission:
| Document | Proof of identity | Proof of address |
| Passport (photo and signature pages) |
||
| Photo driving license* | ||
| National identity card* (if photo is attached) |
||
| Resident permit* | ||
| Utility bill | ||
| Bank statement | ||
| Council tax bill (for the current tax year) |
||
| Income tax self-assessment letters | ||
| Local or national tax authorities letter | ||
| Electoral register entry |
| *You may receive an error message if you are using a document issued by a country other than the UK. If this happens, please use your passport instead. |
United States
You could be prompted to provide us with a valid proof of identity or address document.
Copies of documents must be in colour. Address documents must be dated in the last 3 months and identity documents must have a valid expiry date.
The table below explains which documents are acceptable for each submission:
| Document | Proof of identity | Proof of address |
| Passport (photo and signature pages) |
||
| Driver's license* | ||
| ID card* | ||
| Utility bill | ||
| Current lease agreement | ||
| Bank statement of a checking or savings account | ||
| Any statement issued by a US government body (federal or state |
| *You may receive an error message if you are using a document issued by a country other than the USA. If this happens, please use your passport instead. |