So that we can deliver your transfer as quickly as possible, we stagger our verification checks and only ask for the information that's necessary for your money transfer. 

This means that we might ask you to complete verification steps at a later date, even if you've sent money with us before.

Depending on the transfer, we might need to know more about who you are, where your funds have come from and why you're sending money. As a regulated financial service, we carry out these checks to keep your money safe.

We'll always email you if there's anything we need before we can send your money, so keep an eye on your inbox.