A remote access scam is when someone persuades you to install software or hand over access to your device. Once they're connected, they can potentially see your information, watch what you're doing, take control of the device, get into your accounts, and use all of it to commit fraud. Many victims believe they're talking to genuine technical support, a bank, a phone provider, or another organisation they trust.
How the scam begins
Contact usually comes out of nowhere. The caller might claim your device has a virus, your account's at risk, suspicious activity has been detected, or you need urgent technical support — then ask you to install software or follow their instructions.
Why this is so dangerous
Remote access gives someone a direct view of your device — your passwords, security codes, personal information, financial activity. Unlike a lot of scams, they don't even need you to hand anything over directly. They can simply watch it being entered.
Warning signs
- Someone contacts you unexpectedly
- They claim an urgent technical issue exists
- They ask you to install software
- They ask to share your screen
- They ask to take control of your device
Legitimate organisations rarely operate this way.
How to stay safe
Never grant remote access just because someone called or messaged you. Verify independently first — and if you genuinely need support, contact the organisation yourself, through a channel you know is official.
If you granted remote access
- Disconnect immediately
- Remove the software
- Run a security check on your device
- Secure your accounts
- Review your recent activity
- Change your passwords, using a device you trust
- Report it to us straight away
Key takeaway
Genuine support never requires blind trust. Always verify who's asking for access before you hand over control of any device.