A charity scam happens when someone impersonates a legitimate charity to collect donations for themselves. This is especially common around natural disasters and other emergency events, when people want to give quickly.
How it happens
Scammers create fake websites and fake social media pages, or send unsolicited messages and emails asking for donations. They often copy a real charity's name, branding, and imagery closely enough to look genuine at a glance.
Warning signs
Be cautious if: you weren't expecting the message, you're pressured to donate immediately, the charity isn't one you recognise, the donation page looks new or basic, or you're asked to pay by bank transfer, gift card, or cryptocurrency rather than the charity's usual payment options.
How to protect yourself
- Research any charity you don't already know before donating.
- Donate through the charity's official website, not a link from a message or social media post.
- Verify the campaign independently before sending money.
If you think you've already sent money
- Save the message, website details, and any payment records.
- Contact your bank or payment provider.
- Contact us, if an Xe transfer was involved.
When you contact us, use our Help Centre.