We work with a network of global partners to send your money quickly and safely.

On rare occasions, your transfer cannot be completed because certain parts of it aren't supported by one of these partners.

When this happens, you'll see the message 'Transfer can't be completed'.

You might see this message because:

• Our partners cannot send money to the receiving bank account you've chosen
• You're paying a business and our partner is unable to facilitate transfers to businesses
• The automated system rules have determined your transfer cannot be completed at this time