If your transfer has been sent but your recipient hasn't received it yet, the money may be being processed by their bank. This can take between 1 and 4 days. Unfortunately it's out of our control.

• Learn more about why your transfer might be taking longer than expected.

Los destinatarios a veces revisan su cuenta para ver si hay pagos de su empresa. Cuando transfiere dinero con nosotros, el remitente es Xe o uno de nuestros socios. Vale la pena pedirle a su destinatario que verifique dos veces su cuenta para obtener estos detalles del remitente.

If your recipient still hasn’t received the transfer, please contact us for help.