Occasionally, some banks might mistakenly convert the currency of your money before they send it to us.
If your bank converts your money, we're not able to send the money on. This is because we're a money transfer company so a currency exchange must take place.
If this happens, you'll need to speak to your bank to inform them that they acted against your will by converting the currency. Request that they recall the money in full and send it again in the original currency.
| When sending us money by bank transfer, please check your payment details carefully before confirming to ensure you haven't given permission for your bank to convert your currency. |