July 2024
This cookie notice (“Cookie Notice”) explains the different types of cookies and other tracking technologies, that may be installed in your browser and/or device while you visit our website or mobile application (“Website/App”). This cookie notice applies to a customer, a visitor and/or a user of our Website/App. In this Cookie Notice we aim to inform you about the cookies and other tracking technologies that may be installed on your browser or your device, why we use the cookies, how we may process the information gathered from the cookies, and your privacy rights, including requests for deletion of your personal data.
We encourage you to regularly review this Cookie Notice and check the Website/App for any updates. Updates to this Cookie Notice will be published on our Website/App, and by continuing to use our Website/App you acknowledge this Cookie Notice and any future modifications.
1. Who we are
We are XE, a part of Euronet Worldwide group of companies. You may be able to find more information about us and our presence in the country you are located here.
2. What are tracking technologies?
Tracking technologies are small data files placed on your device when you visit certain websites. They have various purposes such as: recognizing you as a user, allowing websites to function efficiently, understanding your browsing behavior, and personalizing content displayed. Common tracking technologies include cookies, web beacons (also known as pixel tags) and pixels.
Cookies, being the most common types of tracking technologies, are installed and downloaded onto your terminal and/or browser if you have accepted the use of those cookies or when the cookies are necessary to help us operate our Webpage/App.
The types of personal data that are collected by our cookies can either be anonymous or identifiable. Provided below within this Cookie Notice, you will find an explanation of the cookies we use on our Website/App, the personal data such cookies may collect and the purposes. Rest assured that you will always be able to modify the information collected by the cookies or similar technologies and withdraw your consent at any time.
You can access or browse our Website/App without accepting all cookies. For this, you will need to go to your browser settings. Please be aware that disabling some or all cookies may prevent access to certain content or features on our Website/App.
Due to the financial services we provide, some information such as your IP Address is required for us to collect even if you haven’t used any of our services. This collection is to ensure we comply with our legal obligations. All non-anonymized information that we obtain from you when visiting the Website/App will not be used for any purpose other than to make sure we comply with our legal obligations and fraud prevention.
If you have any question regarding your preferences or questions on how to disable cookies or other tracking technologies, you may reach out to us at dpo@euronetworldwide.com.
3. How we use tracking technologies
We use tracking technologies in a range of ways to improve your experience on our Website/App including:
- Making our websites work, or work more efficiently;
- To recognize you when you come back;
- Keeping you signed in;
- Understanding how you use our site;
- Providing information that helps us to improve our products and communications with you;
- Working in the usability of the Website/App;
- Working with Advertising Partners to deliver relevant advertising to you;
- Ensuring the legal operation of our business.
Our cookies will collect information from your browser, as long as you allow us to do so or in an anonymous manner.
The kind of information we collect depends on the type of cookie, but may include the following:
| IP address (masked); | Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor: Page speed) |
| Location: country, region, city, approximate latitude and longitude (Geolocation); | Main language of the browser being used (Accept-Language header) |
| Date and time of the visit to the Website; | Browser version, browser plugins (PDF, Flash, Java, …) operating system version, device identifier (User-Agent header) |
| Title of the webpage browsed (Page Title); | Language of the visited page |
| URL of the page being viewed (Page URL); | Campaigns |
| URL of the page that was viewed prior to the current page (Referrer URL); | Site Search |
| Screen resolution of user's device; | Events |
| Time in visitor's local time-zone; | Links to an outside domain that were clicked |
| Files that were clicked and downloaded (Download); |
Not all this information will be collected from the moment you first visit our Website/App. As explained below, most of our tracking technologies require your consent to be installed on your device/browser.
The cookies that we may collect without your consent, contains information that is necessary for the useability of the Website/App and will be anonymous information or information that cannot be related specifically to you. Those cookies or similar technologies may, for example, be used to remember your preferences and other information such as your preferred language and your preferred currency, among other preferences.
4. Types of cookies used
Cookies that are used by us are referred to as first party cookies and those used by our partners are third party cookies.
We use (4) four types of cookies, classified by their purpose
| Strictly Necessary Cookies | Preference Cookies |
| Also known as necessary cookies, are essential to the basic performance of our website. We use these cookies based on our legitimate interest to enable functions like page navigation, authentication and validation, access to secure areas of the website, fraud prevention and session management. The website cannot function properly without these cookies. | Also known as functional or personalization cookies. They enable a website to remember choices you have made in the past, such as your preferred language or the region you are in. Not allowing these cookies means we will not be able to remember your preferences such as your language and regional preferences and you will need to select this and other preferences on your next visit. |
| Analytic Cookies | Marketing Cookies |
| Also known as performance or statistical cookies. These cookies help us to understand how you interact with our Website/App. Using first- and third-party cookies, we collect data such as number of visitors and clicks when you use the site. Using analytic cookies does not allow us to collect any users’ activity data beyond our own website. If you choose not to allow these cookies, we can’t learn how our website is performing and improve your browsing experience. (e.g. Allow us to understand which browsers visitors use, number of new visitors over a certain period). | Also known as targeting cookies. These cookies are placed to understand your browsing behaviors across different websites and help us ensure that the marketing messages you receive on our website are relevant to you and your interests. Not allowing these cookies will result in online advertisements you encounter becoming less relevant to you and your interests. |
| Third Party Marketing Cookies | |
| These cookies are optional and allow third parties to collect cookies that enable us to create personalized marketing content/ads about our products and services on other websites, apps, and social networks. If you allow this type of cookie, it will enable the third parties to set cookies intended to track your interests and behavior (including the products and services you are interested in or purchase on this and other websites, social networks, apps, and devices). Please note that such third parties are considered independent controllers of the personal data subject to tracking through cookies and will use the data for their own purposes. |
5. Cookies we use
Specifically, we use the following cookies and similar technologies on the Website/App:
| Cookie classification | First or Third Party | Purpose | Cookie expiration* | Technical name |
| Strictly Necessary | First | Security cookie used by F5 Network to avoid intrusions and load balance the website traffic. | Session | TS01152655 |
6. Cookie expiration - How long are Cookies stored?
Depending on the term of expiration cookies can be classified as:
Session cookies are temporary cookie files, which are erased when you close your browser. Session cookies allow users to be recognized within our website.
Persistent cookies help us remember your information and settings when you visit our site again. During your visit you select your preferences and through the use of a persistent cookie the next time you visit our site these are remembered.
Time limited cookies expire after a limited period in relation to the purpose of the cookie.
7. Manage your consent for tracking technologies
Your consent applies to the following domains: https://www.xe.com/.
You can manage, modify and opt out your consent any time in our Consent Manager, where can be found at the bottom of the website in “Company Info”.
8. How to disable Tracking Technologies?
Since cookies and similar tracking technologies are stored on your devices, unfortunately we cannot delete them for you. The deletion process varies depending on your device and browser. The links below provide instructions for the most common browsers to help you manage and remove cookies and other tracking technologies.
All browsers allow changes to be made to disable cookie settings. Most browsers offer the possibility of managing cookies, to gain more precise control over your privacy preferences. These settings are located in the «options» or «preferences» menu of your browser.
Please find below how to disable tracking technologies on the most common browsers:
- Internet Explorer (https://goo.gl/iU2wh2)
In the tools menu, select “Internet options”. Click on the privacy tab.
You may configure privacy with a six-position cursor which enables you to control the cookies which will be installed: Block all cookies, High, Medium High, Medium (default level), Low and Accept all cookies.
- Mozilla Firefox (http://goo.gl/QXWYmv)
Click the Tools menus at the top of the Firefox window. Select Options. Select the Privacy panel. You may choose to use a customized configuration of your browsing history and other options related to your privacy.
- Google Chrome (http://goo.gl/fQnkSB)
Click on the menu located on the toolbar. Select Settings. Click on Show advanced options.
In the “Privacy” selection, click on the Content Settings button. You may configure the options in the Cookies selection.
- Safari (https://goo.gl/PcjEm3; https://goo.gl/dQywEo)
Select the “Preferences” option in the settings menu. Open the privacy tab. Select the desired option in the “block cookies” section.
Please remember that you may not be able to use certain functions of the Website after disabling cookies.
9. What happens with all the data obtained?
When the information collected via cookies or similar tracking technologies is considered personal data, we use it in accordance with our privacy policy and the following:
- Regarding strictly necessary cookies: as mentioned above, some of the information may be considered personal data and it is only used in accordance with legal and compliance obligations due to the financial nature of our services. In those situations, rest assure we will never use your personal data for any other purposes. Our legal basis for processing such information is to comply with our legal obligations.
Regarding any other information that may be considered personal data, our legal basis is our legitimate interest; to avoid any misuse of our Webpage/App and to make sure we are able to provide the best possible experience while browsing and ensure smooth communication with our customer care team.
We also have the obligation to provide you with a secure environment.
If you decide to use any of our services or log into our App, our legal basis is our contractual obligation to provide you with the requested services.
- Regarding the remainder of the cookies will only be installed if you give us your consent.
- Regarding third parties’ marketing cookies, we are not responsible for any of the data collected or how the third parties use the data. For additional information regarding how they process your personal data, we encourage you to reach out to those third parties.
For more information about the use of cookies while visiting our site or your privacy rights, please read our privacy policy or contact us:
- By email: dpo@euronetworldwide.com
- By post: The Data Protection Officer, Calle Cantabria, nº2 – 2ª planta 28108, Alcobendas (Madrid), Spain
10. U.S. Residents
“Do Not Track” Disclosure
Some United States state laws require us to inform you about our approach to "Do Not Track" (DNT) settings in web browsers regarding targeted advertising. Currently, our systems do/do not recognize or respond to DNT requests. However, you can manage certain tracking by disabling cookies, as explained in Section 6 of this policy.
Notice for California Residents
We do not “sell” or “share” personal data, as those terms are defined under applicable law. In some instances, services providers and third parties via “Statistic cookies” or “Marketing cookies” may be used to help us analyze the performance of our advertising on third party websites, however we are not able to identify you through these cookies. You can turn off "Analytical Cookies" and “Marketing Cookies” in your settings.