Xe.com Cookie Policy

Effective as of October, 2021

Contents

1. What are cookies
2. How we use cookies
3. Our Cookie Settings Tool
4. How to control cookies through your browser
5. Types of cookies we use
6. Email tracking
7. Updates and changes

This policy explains how cookies are used to keep our site reliable, secure and personalized when navigating the xe.com website, the App or any product or service offered by us through the Website and/or App (collectively, “Services”).  For more information about the use of cookies while visiting our site, please read our Data Privacy Notice or contact us:

By email: dpo@xe.com

By post:

Euronet Worldwide, Inc.11400 Tomahawk Creek ParkwaySuite 300, Leawood, Kansas 66211, USA

Europe (EEA)The Data Protection Officer, Calle Cantabria, nº2 – 2ª planta28108, Alcobendas (Madrid), Spain  

IME (M) Sdn Bhd.Unit 38-02, Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, 50470, Kuala Lumpur

1. What are Cookies?

Cookies and similar technologies such as tags, pixels, web beacons and tracking technologies on mobile apps (‘cookies’) are small data files that we use, and which are placed on your device that allow us to recognize and remember you. They are sent to your browser and stored on your computer’s hard drive or tablet or mobile device.

2. How we use Cookies

We use cookies in a range of ways to improve your experience on our site including:

• Making our websites work, or work more efficiently
• Keeping you signed in
• Understanding how you use our site
• Providing information that helps us to improve our products and communications to you
• Working with Advertising Partners to deliver relevant advertising to you
• Ensuring the legal operation of our business

Our site may contain links to external websites that are not managed, controlled, or linked to xe.com, so remember that the information you give them will follow their rules and not ours. Please read the privacy statements provided by these external websites to understand how they use your information and to manage your choices.

The kind of information we collect will depend on which cookies you choose to allow, but may include the following:

IP address (masked);

Links to an outside domain that were clicked (Outlink);

Location: Country, region, city, approximate latitude and longitude (Geolocation);

Pages generation time (the time it takes for webpages to be generated by the web server and then downloaded by the visitor (Page speed);

Date and time of the request (visit to the site);

Main language of the browser being used (Accept-Language header);

Title of the page being viewed (Page Title);

Browser version, browser plugins (PDF, Flash, Java, ...) operating system version, device identifier (User-Agent header);

URL of the page being viewed (Page URL);

Language of the visited page;

URL of the page that was viewed prior to the current page (Referrer URL);

Campaigns;

Screen resolution of the user's device;

Site search;

Time in local visitor's time-zone;

Events

Files that were clicked and downloaded (Download);

3. Our Cookie Settings Tool

If you would like to use or access our website, you may do so without accepting any of the optional cookies that are described below. Some cookies, however, are necessary for the operation of the site and cannot be de-selected.

We use a Cookie Banner to help you manage cookies and similar technologies.  This Cookie Settings Tool gives you the opportunity to control your choices by toggling the sharing on or off. We will only place cookies for the preference level you select. In this way you may create a personal data sharing plan consistent with your personal privacy values.

Please be aware, due to their core role of enhancing usability of the site, disabling cookies may prevent you from using certain parts of our website. It will also mean that some features on our website will not function properly if you do not allow cookies.

Other than regions where consent is not required (such as the USA), you can update your cookie preferences by clicking 'Consent Manager' in the 'Company Info' section on Xe.com.

4. How to control cookies through your browser

In addition to the Cookie banner on our website, you can control and/or delete cookies through your browser. Generally, cookies can be disabled, and the “help” portion of the toolbar will tell you how to prevent your browser from accepting new cookies. For more details, see aboutcookies.org.

5. Types of cookies we use

Cookies that are used by us are referred to as first party cookies. Those used by our partners are third party cookies; this typically occurs when our website incorporates elements from other sites, such as images, social media plug-ins or advertising. When the browser or other software fetches these elements from other sites, they can set cookies as well. 

Session cookies are temporary cookie files, which are erased when you close your browser.  Session Cookies allow users to be recognized within our website.  Choices you make are remembered as you navigate the site. For example, we use session cookies, so you don't get asked for the same information you've already given as you move from page to page.

Persistent cookies help us remember your information and settings when you visit our site again. During your visit, you select your preferences, for example your language and jurisdictional preferences and these preferences are remembered, using a persistent cookie, the next time you visit our site. The information stored in persistent cookies is kept for differing time frames, depending on its use.

Cookies used on this website are divided into the following categories:

Essential Cookies – also known as Strictly Necessary or Necessary Cookies

Set by Default

These cookies are essential to the basic performance of our website. These cookies are placed automatically, without consent, because the website cannot function properly without these cookies. 

Essential Cookies are generally session cookies that enable functions like page navigation, authentication and validation, legal operation of the business and access to secure areas.  They also support fraud prevention.

Purpose

Technical name

Cookie expiration (Type and time frame)

Maintain the session, manage communications, and load balance requests and test the website is working properly.

SXEAUTHSESSIDASP.Net_SessionIdbJc3XdF2Sg _cf_bm(Zendesk) _cfruid (Zendesk)

Session

Security, Antifraud, Compliance, fulfill legal obligations and manage cookie consent.

xeConsentStateOptimizelyOptOut__RequestVerificationToken_XXXXXXXXcookieBannerMessagexedata/xemt_regionlanguage __AntiXsrfToken

Session

Remember User input, facilitate data quality and enable functionality selected by the User, which also enable communications and support fraud prevention activities. *

HiFX dfxid Cookie SetterHiFX_LeadSourceCodeHiFx_RefCodeHiFx_ClientAffiliateHiFX_DfxIdHiFx_LeadId accountIdAmplitudeSegment zlcmid (Zendesk) zte2095 (Zendesk) _help_center_session (Zendesk) _Zendesk_Session (Zendesk) _Zendesk_Shared_Session (Zendesk)

Session

Allow us to remember what preferences you may have set, such as the region you are in or language preferences.

fromCurrencytoCurrencyisCurrentLoginXEMTisPreviousLoginXEMTlastLoginDateXEMT_zendesk_cookie

Session

Allow us to remember your login details, like your user ID

has_jsMRTX.BaseUrlMRTX.CurrentWebsiteNameMRTX.LogoutUrlMRTX.MarketOrdersUrlMRTX.IsMarketOrdersEnabledInFxweb__zlcstore (Zendesk)

Session

Performance – also known as Analytic or Statistical cookies

These cookies are placed by consent where required by law and can be changed in this link.

For regions where consent for cookies is not required you can eliminate them by following the instructions in section 2.

These cookies help us to understand how you interact with the site by collecting and reporting information. Using first- and third-party cookies, we collect data for such purposes as monitoring volumes of visitors and clicks when you use the site, or to evaluate the effectiveness of marketing campaigns.

Using Performance cookies does not allow us to collect your activity data beyond our website.  If you choose not to allow these cookies, we can’t learn how our website is performing, which we use to help improve your browsing experience.

Purpose

Technical name

Cookie expiration (Type and time frame)

Allow us to understand which browsers visitors use and the number of new visitors to our website over a certain time.

SalesforceMouseflowGoogle Analytics OptimizelyAlexa

Persistent for 2 years 

Allow us to test different versions of the same web page, to provide the best customer experience to our users.

SalesforceMouseflowGoogle Analytics OptimizelyAlexa

Persistent for 2 years 

Marketing - also known as targeting cookies

These cookies are placed by consent where required by law and can be changed in this link.

For regions where consent for cookies is not required you can eliminate them by following the instructions in section 2.

These cookies are placed by us to understand your browsing behaviors across different websites and help us ensure that the marketing messages you receive on our website are relevant to you and your interests. If use of this type of cookie is not allowed, online advertisements you encounter will be less relevant to you and your interests and you will not be able to participate in incentive schemes.

We have relationships with a number of third-party advertising networks [and social media partners] (“Partners”), that use cookies for marketing purposes. If you want to learn more about how our Partners use your data, please read the privacy statements provided on their websites.

Purpose

Technical name

Cookie expiration (Type and time frame)

When used in conjunction with other data we hold about you (such as historic transaction records), allow us to recognize you when you are logged in and tailor our online marketing messages to you.

SalesforceLinkedIn Insight TagMicrosoft Bing trackerYieldifyGoogle AdsFacebook PixelImpact RadiusAmbassadorCreate RAFAwinImpact Universal Tracking

Persistent for 2 years 

When placed on your device while visiting our website, allow a Partner to recognize you, when you subsequently visit their website, enabling the Partner to tailor advertising to you and /or improve the targeting of our advertising.

SalesforceLinkedIn Insight TagMicrosoft Bing trackerYieldifyGoogle AdsFacebook PixelImpact RadiusAmbassadorCreate RAFAwinImpact Universal Tracking

Persistent for 2 years 

Measure the success of our campaigns

SalesforceLinkedIn Insight TagMicrosoft Bing trackerYieldifyGoogle AdsFacebook PixelImpact RadiusAmbassadorCreate RAFAwinImpact Universal Tracking

Persistent for 2 years 

6. Email tracking

We may use tracking systems in our marketing emails to tell us whether, and how many times, our emails are opened and to verify any clicks through to links or advertisements within the email.  Uses of this information may include:

Learning which of our email’s users found more interesting.

Determining users’ activity and engagement with our products and services.

Informing our advertisers (in aggregate) how many users have clicked on their advertisements.

Which region our audience is located in.

7. Updates and changes

We may update this Cookie Policy from time to time by posting a new version on our website.

You should check our website frequently for any updates or changes to this Cookie Policy, which may affect you.