There are a few reasons why a send rate may change during the process of booking a transfer. We’ve outlined the most common reasons below.
In this article, we’ll cover:
- Why did the send rate change when I signed in?
- What factors affect my send rate?
- Your transfer no longer qualifies for the original rate
- How will I know if my rate has changed?
Why did the send rate change when I signed in?
The rate you see in our send money tool gives you an indication of the rate you can expect. When you log in to your account the rate might change to reflect your personalised rate.
What factors affect my send rate?
We work with a network of global partners to send your money quickly and securely, which also helps us to avoid charges where possible.
The route your money will take is determined by several factors and the information you provide us with, including the currency and amount you’re sending as well as where and how you’re sending it.
This means you may sometimes notice a change in the send rate as you progress through the money transfer process.
Your transfer does not qualify for the original rate
We’ll always try and send your transfer at the best rate.
However, some of our partners are unable to accept certain types of transfers. These are usually payments to businesses and some specific reasons for transfers.
While these are the exception, when you add this information to your transfer the system will automatically re-price your transfer. In this case, your send rate is likely to decrease.
We always tell you when your send rate changes
When you are asked to confirm your transfer, we’ll always tell you if your send rate has changed during the process. Look out for the banner message at the top your screen.
Either way, you can rest assured that we’re always looking to send your transfer in the fastest time possible at the best rate.