We take your security seriously and make every effort to protect you and your money while using our service. There are several reasons why your account may have been restricted or closed.
Accounts may be restricted or closed if:
- You're sending money from a country we don't support
- Your registered address has changed
- Your account was subject to restriction or closure for another reason
-
You asked us to close or restrict your account
Address changes
When you move, you'll need to update your registered address with Xe.
Here's what you need to know when you move to a different part of the world:
Moving to a new address within the same Xe-supported country or region
- You'll receive an email and/or push notification to confirm that your address has been changed. If the country is supported by Xe there won't be any changes or restrictions.
Moving to a new address in another Xe-supported country or region
- Follow these steps to change your address. When you've updated your details, you'll need to account a new set of terms and conditions.
| Important: if you move to a new region, your payment options may change. If you're paying by bank transfer, please check that you have the correct bank details for the region; they may change when you move. |
Moving to an unsupported country
If you move to a country we don't serve, your account will be restricted.
- You won't be able to send money from your account, but you'll still be able to use our Currency Converter tool and set Rate Alerts.
Click here for a full list of all the countries we serve.
Other reasons for account closures and restrictions.
If your account has been closed and you didn't request this action, the decision was made by the company. Unfortunately we can't give you any more information about the reason for the closure.
If you believe your account has been closed in error, the quickest way to let us know is by clicking the Chat with us button.
You asked us to close or restrict your account
Once an account is closed, we're required by our anti-money laundering and data protection obligations to keep your information for 7 years from the date of your last transaction.
Rest assured that your details will be kept secure and will not be used for any other purpose.