FILE A COMPLAINT
To file a complaint, please contact Xe USA Customer Service before contacting your jurisdiction with a complaint. Listed below are several ways to contact Xe USA Customer Service.
Phone: 1-844-832-1367
Write to:
Xe USA
Attn: Manager, Customer Service Department 7001 Village drive, Suite 200
Buena Park, CA 90620
E-mail: transfers.na@xe.com
After first contacting Xe USA, if you still have an unresolved complaint regarding the company’s money transmission services, please find the jurisdiction below and direct your complaint to the appropriate contact:
ALABAMA CUSTOMERS:
Alabama Securities Commission Online: http://www.asc.state.al.us/
Telephone Number: 800-222-1253
ALASKA CUSTOMERS:
For Alaska Residents Only:
If your issue is unresolved by Continental Exchange Solutions, Inc. dba Ria Financial Services at 1-800-500–3994, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
ARIZONA CUSTOMERS:
Arizona Department of Financial Institutions Online: http://www.azdfi.gov/
Telephone Number: 602-771-2800
ARKANSAS CUSTOMERS:
Arkansas Securities Department Online: http://www.azdfi.gov/
Telephone Number: 800-981-4429
By mail: Arkansas Securities Department Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
CALIFORNIA CUSTOMERS:
California Department of Financial Protection and Innovation Online: https://dfpi.ca.gov/
Telephone Number: 866-275-2677
By e-mail: consumer.services@dfpi.ca.gov
By mail:
Department of Financial Protection and Innovation, Consumer Services
2101 Arena Boulevard, Sacramento, CA 95834
California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
COLORADO CUSTOMERS:
Colorado Division of Banking
Online: http://www.colorado.gov/dora/division-banking
Telephone Number: 303-894-7575
By mail:
Colorado Division of Banking 1560 Broadway, Ste. 975
Denver, Colorado 80202
CONNECTICUT CUSTOMERS:
Connecticut Department of Banking Online: http://www.ct.gov/dob/
Telephone Number: 860-240-8299
DISTRICT OF COLUMBIA CUSTOMERS:
District of Columbia Department of Insurance, Securities, & Banking
Online: http://disb.dc.gov
Telephone Number: 202-727-8000
FLORIDA CUSTOMERS:
Florida Office of Financial Regulation Online: http://www.flofr.com/
Telephone Number: 850-487-9687
GEORGIA CUSTOMERS:
Georgia Department of Banking & Finance Online: http://www.dbf.georgia.gov/
Telephone Number: 202-727-8000
GUAM CUSTOMERS:
Guam Department of Revenue & Taxation Online: http://www.guamtax.com/
Telephone Number: 671-635-1835
HAWAII CUSTOMERS:
Hawaii Division of Financial Institutions Online: http://www.hawaii.gov/dcca/dfi
Telephone Number:808-586-2820
IDAHO CUSTOMERS:
Idaho Department of Finance Online: http://finance.idaho.gov/
Telephone Number: 208-332-8000
ILLINOIS CUSTOMERS:
Illinois Division of Financial Institutions Consumer Credit Solution
Online: http://www.idfpr.com/
Telephone Number: 888-298-8089
INDIANA CUSTOMERS:
Indiana Department of Financial Institutions Online: http://www.in.gov/dfi/
Telephone Number: 317-232-3955
800-382-4800 (IN only)
IOWA CUSTOMERS:
Iowa Division of Banking
Online: http://www.idob.state.ia.us/
Telephone Number: 515-281-4014
KANSAS CUSTOMERS:
Kansas Office of State Bank Commissioner Online: http://www.osbckansas.org/
Telephone Number: 785-296-2266
KENTUCKY CUSTOMERS:
Kentucky Department of Financial Institutions Online: http://www.kfi.ky.gov/
Telephone Number: 800-223-2579
LOUISIANA CUSTOMERS:
Louisiana Office of Financial Institutions Online: http://www.ofi.louisiana.gov/
Telephone Number: 888-525-9414
MAINE CUSTOMERS:
Maine Bureau of Consumer Credit Protection Online: http://www.credit.maine.gov/
Telephone Number:
207-624-8527
800-332-8529 (ME only)
MARYLAND CUSTOMERS:
Regulatory agency: Maryland Office of the Commissioner of Financial Regulation
- Online: http://www.dllr.state.md.us
- Phone: 888-784-0136
By mail:
Office of the Commissioner of Financial Regulation, Maryland Department of Labor
Attn: Complaint Unit
1100 North Eutaw Street, Ste. 611
Baltimore, MD 21201
Maryland Consumer Complaint Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Continental Exchange Solutions, Inc. dba RIA Financial Services, NMLS ID 920968 at 1100 North Eutaw Street, Ste. 611, Baltimore, MD 21201 or (888) 784-0136.
MASSACHUSETTS CUSTOMERS:
Massachusetts Division of Banks Online: http://www.mass.gov/dob
Telephone Number:
617-956-1501
800-495-2265 (MA only)
MICHIGAN CUSTOMERS:
Michigan Department of Insurance & Financial Services Online: http://www.asc.state.al.us/
Telephone Number: 877-999-6442
MINNESOTA CUSTOMERS:
Minnesota Department of Commerce Online: http://www.mn.gov/commerce
Telephone Number: 651-296-2488
MISSISSIPPI CUSTOMERS:
Mississippi Department of Banking & Consumer Finance Online: http://www.dbcf.state.ms.us/
Telephone Number:8 00-844-2499
MISSOURI CUSTOMERS:
Missouri Division of Finance Online: http://www.finance.mo.gov/
Telephone Number: 573-751-3242
MONTANA CUSTOMERS:
For customers located in Montana, please contact Xe USA directly.
NEBRASKA CUSTOMERS:
Nebraska Department of Banking & Finance Online: http://www.ndbf.ne.gov/
Telephone Number: 402-471-2171
NEVADA CUSTOMERS:
Nevada Division of Financial Institutions Online: http://www.fid.state.nv.us/
Telephone Number:702-486-4120
NEW HAMPSHIRE CUSTOMERS:
New Hampshire Banking Department Online: http://www.nh.gov/banking/
Telephone Number: 603-271-3561
NEW JERSEY CUSTOMERS:
New Jersey Department of Banking & Insurance Online: http://www.state.nj.us/dobi
Telephone Number: 800-446-7467
NEW MEXICO CUSTOMERS:
New Mexico Financial Institutions Division Online: http://www.rld.state.nm.us
Telephone Number: 505-476-4885
NEW YORK CUSTOMERS:
New York Department of Financial Services Online: http://www.dfs.ny.gov/
Telephone Number: 877-226-5697
By mail:
New York State Department of Financial Services Consumer Services Division
One State Street
New York, NY 10004-1417
NORTH CAROLINA CUSTOMERS:
North Carolina Commissioner of Banks Online: http://www.nccob.gov/
Telephone Number: 888-384-3811
NORTH DAKOTA CUSTOMERS:
North Dakota Department of Financial Institutions Online: http://www.nd.gov/dfi/
Telephone Number: 701-328-9933
OHIO CUSTOMERS:
Ohio Division of Financial Institutions Online: http://www.com.ohio.gov/fiin/
Telephone Number: 866-278-0003
OKLAHOMA CUSTOMERS:
Oklahoma Banking Department Online: http://www.ok.gov/banking/
Telephone Number: 405-521-2782
PENNSYLVANIA CUSTOMERS:
Pennsylvania Department of Banking Online: http://www.banking.state.pa.us/
Telephone Number:
717-787-1854
800-722-2657
PUERTO RICO CUSTOMERS:
Puerto Rico Office of Commissioner of Financial Institutions Online: http://www.ocif.gobierno.pr/index_eng.html
Telephone Number: 787-723-8445
RHODE ISLAND CUSTOMERS:
Rhode Island Dept. of Bus. Regulation - Div. of Banking Online: http://www.dbr.state.ri.us/
Telephone Number: 401-462-9500
SOUTH CAROLINA CUSTOMERS:
For customers in South Carolina, please contact Xe USA directly.
SOUTH DAKOTA CUSTOMERS:
South Dakota Division of Banking Online: http://www.dlr.sd.gov/banking/
Telephone Number: 605-773-3421
TENNESSEE CUSTOMERS:
Tennessee Department of Financial Institutions Online: http://www.tennessee.gov/tdfi/
Telephone Number: 800-778-4215
TEXAS CUSTOMERS:
Texas Department of Banking Online: http://www.dob.texas.gov/
Telephone Number: 877-276-5554 (toll-free)
By mail:
Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705
UTAH CUSTOMERS:
Utah Department of Financial Institutions Online: http://www.dfi.utah.gov/
Telephone Number: 801-538-8830
VERMONT CUSTOMERS:
Vermont Division of Banking
Online: http://www.dfr.vermont.gov/banking/home
Telephone Number: 802-828-3307
US VIRGIN ISLANDS CUSTOMERS:
US Virgin Islands Division of Banking Online:
http://ltg.gov.vi/division-of-banking-and-insurance.html
Telephone Number: 340-774-7166
VIRGINIA CUSTOMERS:
Virginia Bureau of Financial Institutions
Online: http://www.scc.virginia.gov/bfi/index.aspx
Telephone Number:
804-371-9701
800-552-7945 (VA only)
WASHINGTON CUSTOMERS:
Washington Department of Financial Institutions Online: http://www.dfi.wa.gov/
Telephone Number: 877-746-4334
WEST VIRGINIA CUSTOMERS:
West Virginia Division of Financial Institutions Online: http://www.dfi.wv.gov/
Telephone Number: 304-558-2294
WISCONSIN CUSTOMERS:
Wisconsin Department of Financial Institutions Online: http://www.wdfi.org/
Telephone Number: 608-261-7578
WYOMING CUSTOMERS:
Wyoming Department of Audit
Online: http://audit.state.wy.us/banking/
Telephone Number: 307-777-7797