Call, email or speak with our Customer Care Team on Live Chat. We're here to help you.
Please have your contract number to hand when you get in touch.
Your contract number (or transfer reference) begins with a 'C' and looks like this: C12345678. You'll find it in your transfer confirmation email and in the app or in your account online.
- Click the blue Chat With Us button in the bottom right-hand corner of your screen (if you don't see this button, we're offline just now)
- We can chat to you in over 100 languages and usually respond within 2 minutes
|Important: you'll need to sign-in or create an account to speak to us on Live Chat.
- Click here to find our number based on your region. We'll answer within 10 minutes.
- If you're calling about a specific transfer, please have your contract number ready
- Please note, we can only speak to you in English on the phone
- Complete our contact form and a member of our team will respond to you by email within 48 hours and in one of over 100 languages