Please download the authorised representative request form attached below and return your completed form to accessible_service@help.xe.com. 

When we have received your completed form, you and your authorised representative will need to call us so that we can add them to your account. 

What can an authorised representative do?

Authorised representatives can take the following actions on behalf of the person they represent:

• Review account information

• Get updates on transfer status

• Cancel transfers

• Answer questions we may have about a transfer

Authorised representatives can’t create new transfers, make changes to existing transfers, or add or change recipients on your behalf.