If you think you’ve sent money to a scammer, act quickly to give us the best chance of helping you.
Step 1: Report it to Xe
Report the transfer to us as soon as you can.
Use our web form
- Click the button below to report fraud via our web form
- Fill it in with as much detail as you can
- Submit your report
To help us investigate, you'll need to provide:
- Details of the transfers affected
- Any communication between you and the suspected scammer
- The recipient's account details
The form only takes a few minutes to complete, and is the fastest way to report fraud to us.
If you can’t use the form
If you have trouble submitting the form, contact our Customer Support team and we’ll help you.
Step 2: Report it to your local authority
You should also report the scam to your local police or fraud reporting service.
This helps authorities investigate and may support recovery efforts.
Local authorities:
- US: USA.gov fraud reporting
- UK: Action Fraud
- Canada: Canadian Anti‑Fraud Centre
- Europe: Europol online reporting
- Australia: Commonwealth Fraud Prevention Centre
- New Zealand: Netsafe
If you’re in another country, contact your local police or national fraud reporting service.
What happens after you report to Xe?
- Our team reviews your report. We'll email you if we need more information.
- We may try to recall the transfer
Please note
- Recalls aren’t guaranteed. We rely on the account holder’s permission to debit their account. If they don’t give this, we can’t recover the money.
When you send money, it's your responsibility to make sure that the recipient is legitimate. Once the money has been paid, you might not be able to get it back.
We’ll always investigate and act where we can.