Fraudsters impersonate Xe by email, text, phone, social media, and fake websites, because people trust messages that look like they come from a real financial company. Some are badly made and easy to spot. Others use copied logos, real branding, and AI-generated content, so they can look convincing even when they're not. Here's what to look out for, whatever channel it arrives on.
Signs that apply to any channel
Be cautious of a message that:
- You weren't expecting
- Uses urgent language — "immediate action required", "account suspended", "verify now"
- Asks for your password, a security code, or banking details
- Includes a link or attachment you weren't expecting
- Asks you to send money
Spelling mistakes and odd formatting are a sign of fraud, but their absence isn't proof of anything — many current scams have neither. Judge a message by what it's asking you to do, not by how professional it looks.
Be cautious of an email that creates urgency, asks for information, contains a link you didn't expect, or arrives with an unexpected attachment. Check the sender's full address, not just the display name, and verify independently before clicking anything.
Text messages
Text scams often claim there's a problem with your account and include a link for you to act on immediately. Don't tap the link. If you're concerned there might be a real issue, open the Xe app or go to xe.com directly to check.
Phone calls
Caller ID can be spoofed, so a call appearing to come from a familiar number isn't proof it's genuine. Be cautious of any call about a security concern, your account, or a request for money, a code, or access to your device. If you're unsure, end the call and contact us independently.
Social media
Fraudsters sometimes set up fake Xe profiles and message customers directly. Don't share account information through social media, even if the account looks official.
Fake websites
Some scams direct you to a website built to look like ours. These addresses are often very close to the real one — an extra word, a missing letter, or a different ending. Before entering any details, check the full address carefully; a small difference is enough to make a convincing fake.
Protect yourself by typing xe.com directly into your browser, using a bookmark you saved yourself, or opening the Xe app directly, rather than following a link in a message.
If you've engaged with a suspicious message or website
If you've clicked a link, entered any details, or you're worried you may have shared information:
- Change your passwords
- Secure your email account
- Review your recent account activity
- Contact us
Acting quickly reduces the risk of further harm.
Reporting helps everyone
Report a suspicious message even if you didn't engage with it and even if you're not certain it's fraud. It helps us protect your account, spot new scam patterns, and protect other customers too.