If your transfer has been sent but your recipient hasn't received it yet, the money may be being processed by their bank. This can take between 1 and 4 days. Unfortunately it's out of our control.

• Learn more about why your transfer might be taking longer than expected.

Ontvangers controleren soms hun rekening op betalingen van uw bedrijf. Wanneer u geld bij ons overmaakt, is de afzender Xe of een van onze partners. Het is de moeite waard om uw ontvanger te vragen om zijn account te controleren op deze afzendergegevens.

If your recipient still hasn’t received the transfer, please contact us for help.