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Company Name
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Environment
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What are you looking for help with?
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Which Platform are you contacting us about?
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Subject
Description
Account Number - typically begins XEMT
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Transfer Reference - typically 8 characters long e.g. C1234567
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Recipient Currency
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Recipient Amount
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Vendor/Recipient Name
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Contract Number - typically 9 characters long starting with MPT, eg MPT123456
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Why do you want to amend or cancel your transfer?
What's the best phone number to use to contact you?
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What’s the best number to contact you on.
Where do you live?
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Tell us what your Complaint is about?
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How has the product or service failed to meet your expectations?
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What is the relationship between you and your recipient?
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Please Specify Your Relationship
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Do you plan on sending more money to this recipient and/or any others?
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Are you planning on sending to any other country, if so which one(s)?
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What is the purpose of this transaction?
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