Xe Fraud Hub

Protect yourself from fraud

How do scams usually work? How does Xe help protect me from fraud? How do I keep my account and information secure? How do I shop online safely? How do I check a request is genuine?

Check it's really Xe

What Xe will never ask you to do How do I know a message from Xe is genuine? How do I recognise a fake Xe email, call, text or website?

Different types of scams

What is an authorised push payment (APP) scam? What is an investment scam? What is a romance scam? What is an impersonation scam? What is a purchase or marketplace scam? What are phishing, smishing, and vishing scams? What is a pig butchering scam? What is an emergency or 'grandparent' scam? What is account takeover, and how do I protect myself? What is an advance fee scam?

Learn more about different types of scams

Reporting fraud

How to report fraud to us Which authority do I report a scam to in my country? What should I do in the first 24 hours after I've been scammed? I need extra support after a scam — what can Xe do? What happens after I report fraud to Xe?

Fraud protection for businesses

What is business email compromise (BEC)? What is CEO fraud? What is invoice fraud? What is payroll fraud? What is supplier fraud?

Extra help and support with scams

What support can I get if I'm dealing with bereavement? What support is available after I've experienced fraud? What is financial abuse, and how can Xe help? What accessibility support does Xe offer? What support can I get if I'm struggling financially?