I need help with...

Tell us about your issue and we'll get you the answers you need.

• 🕵️ Tracking your transfer >
  How do I track my money transfer? How long do transfers take? Why is there a transfer delay? Something else
• 🛠️ Cancellations and refunds >
  I want to cancel a transfer Why was my transfer cancelled? How long do refunds take? Something else
• 💸 Setting up a transfer >
  How do I send money with Xe? How do I add a new payment method? How do I add a new recipient? Something else
• 🛂 Verification >
  How do I complete verification? What do I need to do to get verified? Why is the status of my transfer ‘Pending’ or ‘Action Required’? Something else
• 🧾 My Xe account >
  How do I create an account? Can I send money from the country I live in? Why was my account restricted or closed?  Something else
• ❗ Report fraud >
• ❔ Something else... >