We’re experiencing high volumes of traffic to our contact channels due to market volatility as the pound (GBP) has fallen to a record low against the dollar (USD).
Our teams are working hard to answer your queries as quickly as possible. The fastest way to solve most issues is right here on our Help Centre.
We’ve got loads of articles designed to answer your most frequently asked questions. Here’s a selection of our most popular ones:
- I want to cancel my money transfer
- How do I send my first transfer?
- Paying for my transfer by bank or wire
- Why was my account restricted or closed?
- Which payment methods can I use?
- What do I need to know about verification?
- When will my money arrive?
Still need to speak to someone?
Live chat is still the fastest way to get in touch and our Virtual Assistant, Lexi, can help you with the majority of questions.
Need an update on where your money transfer is? No problem, just ask Lexi to ‘check my transfer status’. Want to cancel? Tell Lexi ‘I want to cancel’ and she’ll help arrange this for you.
Lexi can also give you instructions to help get you up and running with your first money transfer. Simply ask her for ‘Help sending a transfer’.
If Lexi cannot answer your question, we’ll pass you through to our Care team and they’ll be happy to assist you. Please bear with us as wait times are longer than usual.
You can also call us if you’d prefer to speak to someone on the phone, but please be aware that live chat is the quickest way to get in touch with us.
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