No, you can't leave money in your Xe account.
Due to regulatory requirements, we can't hold your money. If you do have money in your Xe account, you can choose to:
- use these funds to pay for a new money transfer
- send the money back to your bank account
If we receive funds that we can't identify and allocate to a transfer, we'll return them to the bank account from which it was sent.
For more information, please see our Terms and Conditions.
| Please note: To see the balance of your account, please log in via the Xe website (this information is not available on the app). From here, you can send the money to yourself. |
How to send the balance to your bank account
To send the money to yourself in the same currency, follow these steps:
- Sign into your account on the Xe website
- Select Payments from the main menu
- Click on Make a payment
- Choose Existing recipient if your details are already on your account. To add yourself as a new recipient, select Recipients from the main menu and add your bank details (these must be in your name) then return to Payments to complete your transfer.
- Select a Reason for payment from the dropdown box
- You can tick Full amount to clear the balance
- Select Add, then follow the on-screen prompts to Confirm your transfer
Please contact us if you're unable to send your balance to your bank account from your online account.