How can I track my cash pickup transfer?

You can track your cash pickup transfer in the Xe app and in your account on the website.

To track your cash pickup transfer in the app:

1. Open the Track screen in your app
2. Click on the transfer you want to track to see what stage your cash pickup is at

To track your cash pickup transfer on the Xe website:

1. In your Xe account, click on the Activity screen
2. Choose the transfer you're tracking and click Details where you'll see your cash pickup Timeline

From here, you’ll also be able to edit or cancel your transfer - as long as it has not been collected by your recipient.