I need to speak to someone or message you - how do I contact Xe?

We’ve got teams across the globe who are ready to help you.

In this article we'll cover:

• Live chat
• Phone
• Message us
• Post

Most of our customers find the answers they need using the articles in our Help Centre – but we’re on hand to assist if you need us.

Live chat 👩‍💻

The quickest way for us to help you. Live chat is available 24 hours a day, 7 days a week for signed-in customers. Having trouble signing in, or need to register?

Sign in and click the Chat with us button.

Please provide us with your name, email address and as much detail as possible about your request before clicking Start chat to begin the conversation.

Please provide us with your name, email address and one simple sentence describing your issue, such as 'check where my transfer is' and click Start chat.

When available you'll be connected to our virtual assistant, Lexi, who can check the status of your transfer, arrange a cancellation and much more.

If you have a question that Lexi can't answer, or if Lexi isn't operating at the time you start your chat, you'll be connected to a member of our team if a representative is available.

Phone 📞

Our live chat representatives offer the same great service as our team on the phone and can be reached more quickly.

However, if you'd prefer to call us, you'll find our phone numbers at the bottom of each article in our Help Centre under Other contact options. 

Customers based in the United States can call us toll free on +1-877-932-6640.

Message us ✉️​

If you're too busy to talk to someone but still need help, why not leave us a message? Our team will work on solving your issue while you carry on with your day.

You can access the Message us form at the bottom of each article in our Help Centre under Other contact options. Please provide as much detail as possible.

Post ​📬​