We’ve got teams across the globe who are ready to help you.
In this article we'll cover:
Most of our customers find the answers they need using the articles in our Help Centre – but we’re on hand to assist if you need us.
Important: You can call us or leave us a message, but the quickest way to connect with us is through our secure live chat service. |
Live chat 👩💻
The quickest way for us to help you. Live chat is available 24 hours a day, 7 days a week for signed-in customers. Having trouble signing in, or need to register?
Sign in and click the Chat with us button.
Please provide us with your name, email address and as much detail as possible about your request before clicking Start chat to begin the conversation.
Please provide us with your name, email address and one simple sentence describing your issue, such as 'check where my transfer is' and click Start chat.
When available you'll be connected to our virtual assistant, Lexi, who can check the status of your transfer, arrange a cancellation and much more.
If you have a question that Lexi can't answer, or if Lexi isn't operating at the time you start your chat, you'll be connected to a member of our team if a representative is available.
Phone 📞
Our live chat representatives offer the same great service as our team on the phone and can be reached more quickly.
However, if you'd prefer to call us, you'll find our phone numbers at the bottom of each article in our Help Centre under Other contact options.
Customers based in the United States can call us toll free on +1-877-932-6640.
Message us ✉️
If you're too busy to talk to someone but still need help, why not leave us a message? Our team will work on solving your issue while you carry on with your day.
You can access the Message us form at the bottom of each article in our Help Centre under Other contact options. Please provide as much detail as possible.
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Post 📬
United States | Continental Exchange Solutions, Inc. doing business as Xe is registered in Kansas with a registered office at 7001 Village Drive, Suite 200, Buena Park, California 90621 (registered company number: 2492700). |
Canada | HiFX Canada Inc, trading as Xe is registered in Canada with a registered office at 1200 - 80 Richmond Street West, Toronto, ON M5H 2A4, Canada (registered company number: 797930120RC0001). |
United Kingdom | HiFX Europe Limited, trading as Xe is registered in England and Wales with registered office at Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT, United Kingdom (registered company number: 3517451). |
Europe | XE Europe B.V. is registered in the Netherlands with a registered office at Rozengracht 12-1, 1016 NB Amsterdam, the Netherlands (registered company number: 72587873). |
Australia & New Zealand | HiFX Limited, trading as Xe is registered in New Zealand with a registered office at Level 4, NZ Invest House, 32 Mahuhu Cresent, Auckland, 1010, New Zealand (registered company number: 1121503). |