Our Help Centre is packed with articles to answer the most common questions our customers have. Most of our customers find the help they need before even having to speak to one of our team.
Logged in users will find a selection of available contact options at the bottom of relevant articles.
Click here if you need to create an Xe account.
One of the easiest ways to get help from us it to leave us a message using our online request form. We’ll start solving your problem while you carry on with your day.
You’ll just need to provide us with your email address, phone number, why you’re contacting us and some information about the issue you’ve been having.
Please include us with as much detail as possible to help us answer your query as quickly as we can. You can add attachments if you’ve got screenshots or documents that are relevant to your request.
If we’ve asked you to call us, you’ll find our contact information by selecting the phone numbers option at the bottom of articles with this feature.
To avoid wait times, and get you the help you need quickly, please search our Help Centre to find answers to frequently asked questions before trying to contact us. Most issues can be solved before even needing to speak to one of our team.
Have you tried asking our virtual assistant to help suggest an article to assist with your query? The virtual assistant is available 24 hours a day, 7 days a week, to answer your questions. Click the Help icon in the bottom right-hand corner of your screen and it will appear.
Important: The virtual assistant is not a real customer agent and can only suggests answers to questions by searching our Help Centre for a relevant article to try and solve your query. For example, someone could ask: “What do I need to know about sending money to Australia?” The virtual assistant will respond by presenting our guide to sending money to this destination. If you still need further assistance, please press the ‘Get in touch’ button.
|United States||Continental Exchange Solutions, Inc. doing business as Xe is registered in Kansas with a registered office at 7001 Village Drive, Suite 200, Buena Park, California 90621 (registered company number: 2492700).|
|Canada||HiFX Canada Inc, trading as Xe is registered in Canada with a registered office at 1200 - 80 Richmond Street West, Toronto, ON M5H 2A4, Canada (registered company number: 797930120RC0001).|
|United Kingdom||HiFX Europe Limited, trading as Xe is registered in England and Wales with registered office at Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT, United Kingdom (registered company number: 3517451).|
|Europe||XE Europe B.V. is registered in the Netherlands with a registered office at Rozengracht 12-1, 1016 NB Amsterdam, the Netherlands (registered company number: 72587873).|
|Australia & New Zealand||HiFX Limited, trading as Xe is registered in New Zealand with a registered office at Level 4, NZ Invest House, 32 Mahuhu Cresent, Auckland, 1010, New Zealand (registered company number: 1121503).|