When you choose bank transfer or wire transfer to pay for your transfer, it's important that the money you send us comes from a bank account held in your name.
However, we understand many people use joint accounts.
When you pay from a joint account, sometimes the money arrives in our system without both names on the account being visible, making it hard for us to confirm where it has come from.
Don’t worry. In cases like this, we may just need to contact you to confirm everything is correct before we can send your money.
To avoid delays to your transfer, let us know in advance that you're sending money from a joint bank account by sending us a message.
We'll need to know the full name, date of birth and your relationship to the joint account holder, so please be prepared to provide this information when you contact us.
If you've successfully paid from a joint account in the past, our system will have a record of this and you should be good to go.