Contents
- Making changes during the transfer process
- Making changes at the review stage
- Making changes after confirming your transfer
Mistakes happen. We understand that sometimes you can get a digit or a letter wrong and then will need to make a change to your transfer.
There are several points at which you might notice this error - the actions available to you from that point can vary, depending on what stage the transaction is at.
Please note: No matter which stage you've noticed an error at, it is vital you do not book another transfer. This will be entering into another contract and you'll have to pay for both transfers.
During the transfer process
If your transaction is not yet confirmed, you can make changes by simply editing your details - such as entering a different bank account.
You can navigate through the process using the back button to find your way to the details field you need to amend.
From here, you can make the change and progress through the remainder of the transaction.
Need help with your recipient details? Read our handy guide to adding, deleting and editing them here.
At the review stage
Before you confirm your transfer, you'll be asked to review your details. While it's tempting to skip this page, we urge you to ensure that all your details are correct before confirming.
If you're using the mobile app, you'll have the option here to edit your selected currency and payment method by clicking on either of the pencil tools.
If you've spotted another error at this page, or if you're using the website, it'll be possible to simply go back by clicking 'go back' at the bottom-left side of the screen.
Any errors spotted after this stage are more difficult to amend.
After confirming the transfer
If you’ve already confirmed a money transfer and you need to change your recipient's details, you must contact us to do that.
The sooner you can do this, the better. Please contact using the options below.
Please don’t place another order as this just duplicates your existing transaction.
Please note: We may not be able to make any edits once your money has been sent, so please ensure your details are correct before confirming the transaction.